Returns and refunds
If an order arrives damaged, short or wrong, we put it right. Tell us as soon as you notice, send a photo, and quote the order number.
Something arrived damaged, or is missing
Tell us as soon as you notice, with the order number and a photo of what arrived. Dented, leaking or short-delivered items are replaced or refunded.
You do not need to send a damaged carton back to us — the photo is what we work from.
I received the wrong item
Leave it unopened and contact us with the order number and a photo of what came. We will collect the wrong item on a following delivery and bring the right one, or refund it if you would rather not wait.
How do I report a problem?
Use the contact page and give us three things: the order number, what is wrong, and a photo where there is something to see. A photo settles most cases in one message rather than three.
How is a refund paid back?
To the method you paid with, so there is nothing for you to claim.
A refund covers the item, the GST charged on it and the container deposit charged on it. Once we have raised the refund, how soon it appears is down to your bank or card issuer.
What cannot be returned?
Packs that have been opened, and anything damaged after it was delivered — including drinks left in the sun or somewhere hot once they were with you.
If your case is not clear cut, tell us what happened rather than assuming the answer is no.
Report a problem with an order
Send us the order number, what is wrong and a photo, and we will sort it out.